The www.osakis.gr website is an online commercial store selling products and services over the Internet created and operated by the individual company MPAMPINI EUAGGELIA, based in P.Adamopoulou 31, Ptolemaida P.C. 50200 with VAT NUMBER 047477978, Ptolemaidas.

GENERAL TERMS OF USE

Every user who enters in order to use the services of the online store is considered to consent and unconditionally accepts the following terms, without exception. Www.osakis.gr may modify the terms and conditions of use at any time and without prior notice. You should check these terms regularly for any changes that may occur in the future. Using the website after the changes are made public will mean that you accept and agree to the changes. In case you do not agree with the new terms you should stop using the services of the website.

PRODUCT INFORMATION PROVIDED

The company is committed to the accuracy and completeness of the information about the products available in the online store, as well as all the information provided and related to the execution of transactions. The company is not responsible and is not liable for errors due to inadvertence when entering electronic data in the store.

LIMITATION OF LIABILITY

The company in the context of its transactions from the online store is not responsible for further damages that may arise from the execution or non-execution of orders or from the delay of execution, for any reason. The online store can provide no warranty regarding the availability of the products available, but is committed to timely information on the availability or non-availability of the products. The online store provides accurate information, photos, illustrations of the products available through it. The company is not responsible for any color differences between the photo and the product. The company is not responsible for any damage that may occur during the transport of the products. The products travel on behalf and at the responsibility of their buyer.

INTELLECTUAL PROPERTY RIGHTS

All the design of the website, the text, the graphics, the selection and its settings, are the property of the individual company MPAMPINI EUAGGELIA with VAT 047477978 and is an Intellectual Property Right.

USER RESPONSIBILITY

The users of the website accept that they will not use the online store to send, publish, send by e-mail or transmit in any other way any content that is illegal, harmful, threatening, offensive, defamatory, violates someone else's privacy, shows empathy, or expresses racial, ethnic or other discrimination,

may cause harm to minors in any way, is not entitled to be transmitted in accordance with the law or contractual or managerial relations, infringes any trademark, copyright or other property rights of third parties,
contains software viruses or any other code, files or programs, designed to interrupt, damage, destroy or equip any computer software or hardware, intentionally or unintentionally in violation of applicable Greek and Community law and regulations may harass third parties in any way and any content is used to collect or store personal data about other users.

ORDERING PROCESS

PRODUCT AVAILABILITY

The customer is accurately informed about the availability of the products available through the online store. If there is unavailability of only one part of the products ordered by the customer, we contact him by phone or e-mail and execute the order by appointment. In the event that for any reason neither of the above two communications becomes possible within 10 days of the sending of your order request, then your request will be automatically canceled and you will have to send us a new request again.
In case you choose to place your order by phone, you must know these terms and conditions. With the final registration of your order by our service department, you automatically accept all the terms and conditions.

The various product offers that appear in the online store (with the indications "Offer", "Web opportunity", "Discount" or similar expressions), are always valid until stocks are exhausted. Prices and products bearing the brochure mark, the Offer mark or constitute an offer for a limited period are valid until stocks are exhausted. For these items, a strict order of time priority is observed in the execution of orders.

SUBMISSION OF ORDER

The user of the online store, if he wishes to place an order, has the opportunity to submit through the special form in the online store ("order basket") the order in which he receives the products and services he wishes to procure.

The order is not binding on the company until it confirms its acceptance as below. Prior to the submission of the order, the following are announced to the customer, as terms of sale and the customer for the transmission of his order, states beforehand with the indication "I have read and accept the Terms of Use" that he explicitly informed and accepts the following details that are disclosed through the order and its special link, namely:

The characteristics of the products ordered. The business ID, address, phone number, fax number and email address. The total price of the products, including VAT. and any other fee, as in the order, are reflected all the additional shipping, delivery or postage charges (also calculated in the body of the order) and any other costs.
The prices of the products listed on the website of each product are always the final ones (ie the corresponding VAT is included).

Payment, delivery, execution arrangements, the deadline within which the company undertakes to deliver the products, the conditions, and the exemptions.

Reminder of the existence of the seller's liability for real defects and lack of contracted properties according to articles 534 et seq. Of the Civil Code where a contracted property is meant only if it has been contracted in writing.
Where applicable, the minimum duration of the consumer's obligations under the contract.

Where applicable, the existence and terms of deposit of money to be paid or provided by the consumer whenever requested by the supplier.

Where applicable, the capabilities of the digital content, together with the applicable technical protection measures.

Where applicable, any standard digital content interoperability with hardware and software that the business is aware of or reasonably expected to be aware of.
Where applicable, the possibility of resorting to an out-of-court grievance and redress mechanism to which the company belongs, as well as the ways to access it.

Whether delivery restrictions apply and which means of payment are accepted. The failure of the customer to be adequately informed is not the responsibility of the company but is his sole responsibility.

ORDER RECEIPT CONFIRMATION

Each order of the customer is always followed by an automated e-mail message, within a short time, by the company, which includes the confirmation of the receipt of the order and repeats its content. This e-mail from the company is only a confirmation that the order has been received with the content mentioned and in no case does it accept the order or the terms of sale. No modification of the order or new agreement on it will be accepted unless it is recorded in writing and accepted by both parties.
 

ACCEPTANCE ORDER - SALE TRAINING

After receiving the order and the above confirmation of receipt, if the company ascertains the availability of the item and the correctness of the order and the absence of any errors in the online store regarding the pricing of items, their characteristics, etc. by new e-mail will confirm the acceptance of the order, its content, the preparation of the sale and the expected delivery time of the item as already announced before the submission of the order, in which case only then the sale is considered completed and gives birth claims from both sides.
In case the delivery area is not covered by the distribution network of the company, the customer is informed in advance about the charge for the shipment and assumes any relevant obligations towards the carrier. The company is released by delivering the item to the carrier chosen by the customer. The company is not obliged in any case, based on the principle of good faith and the habits of transactions, to accept an order and to conclude a sale of products or services, which appear in the online store, due to a typographical or computer error, with a wrong price, ie different from applicable on the basis of its pricing policy for that period.
In case such an error is found in the price of the product then after consultation with the customer and after being informed of the error and agreeing with the new price then the order is completed. Sending the order for approval to the company is a statement of acceptance and consent for all charges incurred in the order. The customer also has the opportunity to be informed about the progress of the order, either by phone at + (30) 2463029620, or by sending an email to info@osakis.gr .

 

 

 

 

 

 

PAYMENT METHODS (Applies to Greece)

Your products are shipped by courier and the following charges apply for payment costs:

-To land destinations 3,20 € up to 2 Kg plus 1,30 € each additional Kg.

-To Island destinations 6,00 € up to 2 Kg plus 2,00 € each additional Kg.

PAY ON DELIVERY CHARGERS:

-To land destinations 3,70 € up to 2 Kg plus 1,60 € each additional Kg.

-To Island destinations 6,40 € up to 2 Kg plus 2,40 € each additional Kg.

 

Credit or Debit Card - 0.00 € You can pay for your order with your credit, debit or prepaid card through the secure environment of the National Bank of Greece. We accept Visa, Visa Electron, Maestro and MasterCard. The company does not bear any responsibility in case of error in the recording of the data by the customer, as well as for the truth of what is reported. The sole responsibility is the customer. Also, the company is not responsible for any problems that may occur during the transaction.

 

Bank Deposit - € 0.00

Each order in which you choose the bank deposit as a method of payment, is held pending until the deposit is made, but for a maximum period of three (3) working days. If the deposit is not made within this period, the order is canceled without further notice. Any bank charges for the deposit are borne by the customer. Please add your name and order number to the reason for the deposit.

The contracting accounts are:

National Bank: IBAN GR38 0110 4490 0000 4490 0750 603

Piraeus Bank: IBAN GR19 0172 2510 0052 5107 9303 977

 

 

SHIPPING METHODS

 

SHIPPING METHODS (Valid for Greece)

Orders are sent by Courier General Post with the new Door 2 Service Point and is picked up by the General Post office of your neighborhood with an indicative delivery time in 1-3 days. To hard to reach land and island destinations, the delivery time is determined on a case to case basis and you estimate that it can reach up to 5 working days with a cost that may be modified. All adds on to the service Door 2 Service Point apply normally except morning delivery, Saturday delivery, receipt of protocol, handling holiday, same day, tender, recapt of declaration and hard to reach areas.

After your order is completed you will receive an e-mail with detailed information as well as the shipping number of your parcel.

 

Prices may be subject to change.

 

Shipping within Municipality Eordaia

Orders are shipped within one business day of receiving the order from a company employee. Shipping costs amount to 3 € for purchases below 50 € and for purchases over 50 € shipping is completely free.

 

Shipping for heavy or bulky products.

For heavy or bulky products, the shipment is made with a transport agency by telephone and the charge is adjusted accordingly for the agency and the parcel. In this case the delivery is made either at sidewalk or at the headquarters of the transport agency.

 

Collection from the store

You can pick up your orders from the Babini Eyaggelia, P.Adamopoulou 31, Ptolemaida, without any shipping costs. In this case the Order Form will be sent to you via e-mail and then you can pick up your order.

The osakis.gr is not responsible for any delays in delivery beyond the stipulated time as well as for the delay of insufficient data of the sender. Orders received on Saturday and Sunday are processed on Monday.

 

RETURN POLICY

You have the right to change the products you bought within 14 days from the date of receipt.

Changes are made only if you have first contacted us by phone at 2463029620 (Mon.-Fri .: 10:00-13:30 & Sat .: 10:00-14:30) and only with the purchase receipt that accompanies the goods.

In order for your change to take place, the products must be in the same condition as the one you received.

In the event that a product that has suffered any damage is returned to us, in relation to its initial condition, the company reserves the right to move legally and with a claim for compensation.

The costs of the change are borne by the customer.

Colored pigments are not returned.

You also have the right to return the products you bought to us within 14 days from the date of receipt if the following reasons are met:

- The product is different from the one you ordered.

- The product has a defect that you noticed when you opened the package.

In this case please let us know immediately.

In the above two cases the return costs are borne by our business.

UNJUSTIFIED WITHDRAWAL

In case of return the products must be returned in the condition received by the customer and at the time agreed. Any delay on the part of the customer is justified only for reasons of force majeure, otherwise the right of replacement under this term does not apply.

In all cases, the return of the product to be replaced must be done together with all the documents that accompanied the product.

From the initial submission of the customer's order up to a period of 14 calendar days from the date of delivery of the order.

This withdrawal is unjustified with the sole burden of the cost of shipping / returning the products, which is borne by the customer.

 

The procedure is as follows: The customer sends the products to any courier company he wishes and the shipping costs are borne by him.

He immediately informs us that he has sent his parcel and gives us the shipment number. As soon as our company receives the parcel, it communicates with the customer.

In this case, even if the item has already been delivered, the customer must return the product exactly in the condition in which it was received, with all its parts, the accompanying forms and its packaging in excellent condition. The return of the item is accepted only if the buyer has first paid any amount charged by the company for the shipment of the item to him and the shipping costs for the return of the item.

 

THE COMPANY WILL NOT ACCEPT PACKAGE RECEIPT IF THE FOLLOWING REASONS ARE CONCERNED:

A) the customer declares a withdrawal and sends his parcel WITHOUT informing the company in advance, B) if the customer charges with expenses (shipping or courier) our company in case of order withdrawal.

The declaration of withdrawal is exercised in writing or electronically and the company is obliged to send a confirmation of receipt of the declaration of withdrawal as soon as it reaches it.

Following the declaration of withdrawal, the company is obliged to return the price received.

The refund to the customer will be made within 14 days from the day the company receives the product.

The return will be made within fourteen (14) days of both the product and the price. The price will be returned to the buyer in the same way as the payment of his order.

Exceptions to withdrawal:

There is NO withdrawal in case you wish to return the products have any form of damage.

There is NO withdrawal in case you have exceeded the return deadline.

 

OTHER TERMS OF THE BUSINESS

Physical store prices may differ from site prices. In case you choose to place your order through our online store and pick up from our physical stores, the prices and terms of the online store will apply. In case you place your order through an online store and make a change with a different design of lower value through our physical stores, you should choose a product equal to or greater than the difference that remains based on the price list of the online store.

In special discount periods, such as Black Friday, Cyber ​​Monday, etc., the special discount prices are valid only. They are not combined with other discount campaigns and neither the issuance nor the redemption of discount coupons is accepted.